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BriefcaseBooks - The Manager's Survival Guide
by Morey Stettner
Publisher: McGraw-Hill; 1 edition (July 22, 2002)
All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.
In today's fast-changing, uncertain business environment, effective management is more difficult than ever. The Manager's Survival Guide is the first hands-on, broad-brush guidebook for handling difficult management situations with skill, diplomacy, and success. Keying on techniques for recognizing and dealing with problems quickly or even before they begin it explains how to set priorities, interface with both upper management and employees, implement process management, and more.
From the Back Cover
Workplace-Tested Techniques for Tackling Problems, Handling Delicate Situations, Keeping Bosses and Workers Happy, and More
Difficult employees ... Demanding bosses ... Irate customers ... As a frontline manager in today's no-room-for-error workplace, you never know where your next problem is coming from. What you do know is that you'll be expected to solve that problem, and solve it quickly. The Manager's Survival Guide features proven tips and strategies for sensing imminent problems, formulating workable solutions, following up to ensure problems don't reoccur, and more. This latest volume in McGraw-Hill's skills-based Briefcase Books series features the hands-on knowledge and skills you need to:
Move from problem to solution in four logical steps
Keep performance high--even when morale is low
Take proactive steps to reduce the likelihood of mishaps
Your reputation as a manager is being built today, and everything you do today will impact both your career prospects and your peace of mind. Let The Manager's Survival Guide give you the tools you need to take charge of your surroundings, and handle everyday management difficulties with leadership, diplomacy, and results-based effectiveness.
Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
Clear definitions of key terms, concepts, and jargon
Tactics and strategies for reducing management difficulties
Insider tips for implementing strategies, tactics, and ideas
Practical advice for minimizing management mistakes
Warning signs of things going wrong when managing a problem
Stories and insights from the managerial experiences of others
Specific procedures, tactics, and techniques for following this book's advice