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Conflict Resolution at Work For Dummies
by Vivian Scott (Author)
A practical workplace guide to handling conflict effectively
Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.
One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace
Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)
Helps managers and employees sort through problems and make the workplace a more rewarding place
No manager should be without Conflict Resolution at Work For Dummies!
From the Back Cover
The easy way to maintain healthy and productive working relationships
Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.
Tap into conflict resolution expertise ！ get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro
Rediscover communication ！ find out how body language, tone of voice, emotions, and filters impact the ability to communicate
Practice good self-awareness ！ understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict
Know how to address conflict ！ learn how to choose the optimal time and place to discuss problems and address employees
Resolve a conflict between two or more employees ！ get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress
Help yourself during conflict ！ learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions
Open the book and find:
The right way to manage conflict within a team
Advice on when to tackle issues and when to hold back
Practical guidance on developing solutions and agreements
Ways to address just about any issue you'll face
Tips on keeping your team focused and productive during conflicts
When to use internal resources like Human Resources and when to turn to outside experts
About the Author
Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.
Vivian Scott is a Professional Certified Mediator with a private practice in Snohomish, Washington. She has handled a variety of workplace cases ranging from helping business partners end their relationship with dignity to creating a new working environment for a law firm. She mediates on a regular basis in the King County and Snohomish County areas helping parties resolve conflict in workplace, family, consumer, and foreclosure, and landlord/tenant disputes. Ms. Scott is a member of the Washington Mediation Association and was honored with their Outstanding Contributor award in 2012.
During her career in the competitive world of high tech marketing, she realized that resolving conflict within the confines of office politics was paramount to success. She used her discerning negotiation, mediation, and problem-solving skills to forge and cultivate relationships with Washington, D.C.-based small business associations and agencies on behalf of her employer, which earned her a rare personal honor from the Small Business Administration for her commitment to the business community. Ms. Scott received the Silver Screen Award from the International Film and Video Festival for outstanding creativity as her role as developer and Executive Producer of the "America at Work" video series which aired on the USA Network. Ms. Scott holds a B.A. in Interdisciplinary Arts & Sciences with an emphasis in American Studies from the University of Washington.
Ms. Scott can be reached through her website at www.vivianscottmediation.com or her blog at http://blogs.bothell-reporter.com/conflictsofinterest/. Become a fan of "Conflict Resolution at Work For Dummies"(http://www.facebook.com/ConflictResolutionforDummies)
to receive ongoing tips for managing workplace conflicts and relationships.