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Enterprise Marketing Management: The New Science of Marketing
by Dave Sutton, Tom Klein, Sergio Zyman (Foreword by)
A groundbreaking paradigm that takes a scientific approach to marketing practice
Top executives at the renowned Zyman Marketing Group introduce a revolutionary new method for marketing managers—Enterprise Marketing Management (EMM). EMM systematically links marketing to all the essential functions within an organization, realigning the enterprise to put marketing efforts and customer service at its core. With an introduction by marketing guru Sergio Zyman, Enterprise Marketing Management covers topics such as brand architecture, investment measurement, and how to engineer creativity. EMM, adopted by many Z-Marketing clients, is a proven strategy for transforming organizations and achieving bottom-line results.
Dave Sutton (Atlanta, GA) is President/CEO of Zyman Marketing Group. He has more than eighteen years of experience in management and technology consulting. He is a frequent speaker on brand strategy, marketing strategy, and e-business strategy, and serves as President of the Strategic Leadership Forum. He is regularly quoted in Fortune, Forbes, eCompany Now, Upside, and the Chicago Tribune. Tom Klein (Atlanta, GA) is Vice President of Zyman Marketing Group. He has fifteen years of experience in strategy, information technology, and brand marketing.
DAVE SUTTON is CEO of Zyman Marketing Group. He is an authority and a frequent speaker on brand strategy, marketing strategy, and marketing transformation, having led successful strategy and marketing transformation engagements for Global 2000 companies around the world. He is a former president of the Strategic Leadership Forum and a member of the American Marketing Associationí»s Customer Message Management Forum.
TOM KLEIN is a Principal Consultant at Zyman Marketing Group. By combining experience at well-known brand marketing companies such as Nabisco and Chanel with hands-on experience in every major information technology innovation over the past decade, he has a unique perspective on how to enable marketing with the power of enterprise information. He is a frequent speaker and contributor to marketing and technology publications.
TABLE OF CONTENTS:
Foreword: Sergio Zyman.
Introduction: Enterprise Marketing Management.
PART I. RUN BRANDS AS BUSINESSES, NOT AS CAMPAIGNS.
Chapter 1. Marketing Is Not an Artí¬It Is a Science.
Chapter 2. Architect Your Brand.
Chapter 3. Plug Marketing Into the Enterprise.
PART II. MANAGE YOUR BRAND, NOT YOUR CUSTOMER.
Chapter 4. Take Ownership of the Brand Experience.
Chapter 5. Plug Marketing Into CRM.
Chapter 6. Cross-Marketing to Cross-Sell.
Chapter 7. Use New Media for Brand Activation.
PART III. REINVENT YOUR BUSINESS, NOT JUST COMMUNICATIONS.
Chapter 8. Restructure Based on Brand Experience.
Chapter 9. Measure Investment Performance.
Chapter 10. Optimize Marketing Investments to Drive Profitable Sales.
Conclusion: A New Day for Marketing.