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How People Tick:
A Guide to Difficult People and How to Handle Them
by Mike Leibling
"He goes on to identify these individual negative aspects and establishes how to deal with them in the workplace, using studies and providing tips for handling people who demonstrate the various types of undesirable behaviour." Supply Management "A practical guide to every type of difficult person and how best to handle them." Business Executive "A fantastic vade mecum stuffed with angry, vicious, moping, underachieving and self-obsessed people, with succinct advice on how to handle them in the workplace." European Business "Real insights and practical solutions for what had been pretty difficult situations." Executive PA "A useful addition to the 'handling difficult people' genre." Reading Chronicle "Each character trait is given its own concise chapter that outlines what the problems can be and why the behaviour occurs, before giving tips on handling such people effectively." Accounting Technician "An amusing read... How People Tick scores on clarity. Its pragmatic and helpful suggestions are more relevant to those coping with the day-to-day agonies of office politics than to organisations seeking help to draw up a staff behavioural code of conduct... Leibling's tone is just right, offering reassurance in the often turbulent world of human relationships in the workplace." Third Sector "A book that all HR practitioners should have to hand when coaching line managers to deal with difficult people and seeking to prevent such behaviour arising in the first place." People Management "Buy this book and you may never despair of the office idiot again." OS Magazine "The book was published by Kogan Page in October this year and it will be invaluable reading if you have to handle difficult people regularly, either at work or at home.
It's an easy read, and you can dip in and out as you require." www.deskdemon.com "Absolutely invaluable to everybody, How People Tick if full of tried and tested tips for handling "difficult" people in "difficult" situations. It is for anyone who finds people bewildering or just plain difficult, and yet still wants to understand them, work with them and live with them." Careers Secretary "This book is well-written, light hearted in parts, and seeks to look behind the different displays of behaviour and why people act the way they do.
I would definitely recommend this book both as an enjoyable holiday read as well as a textbook to keep in the drawer at work and use when the need arises." Personnel Today "45 user friendly short sections describing a behavioural trait that we will recognise, how it can happen and then tips for handling it." personneltoday.com " If you want to know how people tick, this book certainly delivers. Highly recommended." Student Accountant
This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.