Kerry Patterson - Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (audiobook mp3)

Kerry Patterson - Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (audiobook mp3)
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Kerry Patterson - Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (audiobook mp3)

Publisher: America Media International; Unabridged edition (September 14, 2005)

Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.

Biography ABOUT VITALSMARTS: An innovator in corporate training and organizational performance, VitalSmarts helps teams and organizations achieve the results they care about most. With award-winning training products based on more than 30 years of ongoing research, VitalSmarts has helped more than 300 of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable and measurable change in behaviors. VitalSmarts has been ranked by Inc. magazine as one of the fastest-growing companies in America for eight consecutive years, and has trained more than 800,000 people worldwide.

VitalSmarts is home to multiple training offerings, including Crucial Conversations, Crucial Confrontations, Influencer, and Change Anything Training. Each course improves key organizational outcomes by focusing on high-leverage skills and strategies. The VitalSmarts authors have written four New York Times bestsellers: Change Anything, Influencer, Crucial Conversations, and Crucial Confrontations. VitalSmarts also offers on-site consulting, research, executive team development, and speaking engagements.


Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. He received the prestigious 2004 BYU Marriott School of Management Dyer Award for outstanding contribution in organizational behavior. He did doctoral work in organizational behavior at Stanford University.

Joseph Grenny is an acclaimed keynote speaker and consultant who has designed and implemented major corporate change initiatives for the past 20 years. He is also a cofounder of Unitus, a nonprofit organization that helps the world's poor achieve economic self-reliance.

David Maxfield is a leading researcher and frequent conference speaker on topics ranging from dialogue skills to performance improvement. He did doctoral work in psychology at Stanford University, where he studied personality theory and interpersonal-skill development.

Ron McMillan is a sought-after speaker and consultant. He cofounded the Covey Leadership Center, where he served as vice president of research and development. He has worked with leaders ranging from first-level managers to corporate executives on topics such as leadership and team development.

Al Switzler is a renowned consultant and speaker who has directed training and management initiatives with dozens of Fortune 500 companies worldwide. He is on the faculty of the Executive Development Center at the University of Michigan.