Management by Measurement

Management by Measurement
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Management by Measurement

Designing Key Indicators and Performance Measurement Systems

by Franceschini, Fiorenzo, Galetto, Maurizio, Maisano, Domenico

2007, XII, 242 p. 87 illus.







Offers comprehensive coverage on the "art" of designing indicators needed for performance management and quality control In step with actual practice A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep "normative" effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure!

The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that "magic rules" to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

Content Level » Research

Keywords » Balanced Scorecard - Key Performance Indicators - Performance Dashboard - Quality Management - Resource Allocation

Related subjects » Business Information Systems - Operations Research & Decision Theory - Organization - Human Resource Management - Production & Process Engineering