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Quality Control For Dummies by Larry Webber (Author),Michael Wallace (Author)
So you¡¯ve been asked to lead a quality control initiative? Or maybe you¡¯ve been assigned to a quality team. Perhaps you¡¯re a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession.
Quality Control For Dummies is the straightforward, easy guide to improving your company¡¯s quality. It covers all of today¡¯s available options and provides expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more. This hands-on guide gives you all the tools you¡¯ll ever need to enhance your company¡¯s quality, including:
Understanding the importance of quality standards
Putting fundamental quality control methods to use
Listening to your customer about quality issues
Whipping quality control into shape with Lean
Working with value stream mapping
Focusing on the 5S method
Supplement a process with Kanban
Fixing tough problems with Six Sigma
Using QFD to win customers over
Improving you company with TOC
This invaluable reference is written from an unbiased viewpoint, giving you all the facts about each theory with no fuzzy coverings. It also includes steps for incorporating quality into a new product and Web sites packed with quality control tips and techniques. With Quality Control For Dummies, you¡¯ll be able to speed up production, eliminate waste, and save money!
From the Back Cover
Make quality a priority throughout your organization
Speed up production, eliminate waste, and save money
Need to improve quality in your organization? This practical guide covers quality control options available today, from 5S to Six Sigma to TQM. You'll find expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more.
Discover how to
Set quality standards
Use quality assurance
Detect the voice of the customer
Assess your quality process
Choose the right approach for your company
Obtain outside help
About the Author
Larry Webber is a certified Six Sigma Black Belt and holds a Masters of Project Management degree from West Carolina University. He has supported quality initiatives at multiple major manufacturers and in software development companies. He¡¯s currently a Project Manager and Six Sigma Black Belt working for Computer Science Corporation. Larry is also retired from the Army Reserve as an infantry First Sergeant, is a certified Master Business Continuity Planner and a certified Project Manager, and holds an MBA and BSBA from Rockhurst College. He can be reached at firstname.lastname@example.org.
Michael Wallace has more than 25 years of experience in the information systems field. He graduated magna cum laude from Wright State University with a bachelor of science degree in Management Science. Michael has worked as an application developer, a systems analyst, and a technical and business consultant and has assisted the state of Ohio in developing statewide IT policies. He¡¯s active in the local technical community, is President of the Columbus International Association of Microsoft Certified Partners (IAMCP), is a Competent Toastmaster with Toastmasters International, and graduated from the Executive MBA program at the Fisher College of Business at The Ohio State University. Michael is now the Vice President of Application Engineering at Result Data, which provides its clients with guidance on IT strategy, application development, business intelligence, disaster-recovery planning, and policies and procedures. He¡¯s also an adjunct faculty member at The Ohio State University and at DeVry University¡¯s Keller Graduate School of Management, and he has published several articles and books on business and technology topics.